Frequently Asked Questions

My Order

How Do I Check Which Items Were not available From My Order?

If there is any item which is unavailable, you will get a call from the Fresh Aisle team, they will update your accordinly with the alternative product available at Fresh Aisle

How Do I Check The Current Status Of My Orders?

To check the current status of the order, you need to login to your account and go to order section, there you will find a status bar which shows the current status of your order

How Can I Cancel My Order?

To Cancel the order, you need to contact the customer care team

How Do I add or Remove products after placing my orders?

For Adding or Removing items from your order, you have to contact the customer care team, they will help you add or remove the product as per your need.


What Are The Delivery Slots?

We have two delivery slot, It is from 12:00 AM to 5:00 PM and 5:00 PM to 10:00 PM, if you want to schedule it for other time, you can let us know by email us at

What do I do If an item is Defective?

If you find the item to be defective or damaged, you can write us at and we will have it replaced or issue a gift card accordingly.

How will I get my back in case of a cancellation or return?

You can contact the customer care team or write a email to

What are the modes of refund?

Refund can be generated to the Original Payment Method (Online) or Gift Card

How can I request a refund on an item if I am not satisfied with quality?

You can write us about the product quality issue at, we will have it checked and issue a refund accordingly


Do you offer Cash on Delivery ?

Yes we do offer Cash on Delivery

How Can I Pay for My Order ?

You can choose from a wide range of Payment Methods Like Credit/Debit Card, Net Banking, Mobile Wallets & Cash on Delivery

Is it Safe to Use our Credit/ Debit Card on Fresh Aisle?

Yes, it is absolutely safe to use Credit Card/Debit Card on & We Use Razorpay Payment Gateway for a secure and better customer experience


What is the Delivery time ?

Delivery time depends on the Pincode, You will get to know the delivery time frame at the time of checkout

Do you provide same day delivery?

Yes we do provide same day delivery to a number of Pincodes, You will get to know about the same at the time of checkout

What is the minimum order for Delivery?

There is no minimum order, However we charge a Delivery fee depending on your pincode

How Much are the delivery charges?

The delivery charges are range from Rs. 35/- to Rs. 100/-, it depends on the delivery location, you will get the details about the delivery charge at the time of checkout

What if I'm not home to receive my order?

Once the order is dispatched from the store, a notification will be sent to you. The order will accordingly be rescheduled only after getting a confirmation from your end

Customer Related

What are the timings to contact Customer Service?

Customer Care team will be available from 10:00 AM to 7:00 PM, You can also reach us via email at

How do I contact Customer Service?

You can write us at or call us at +919123769780. We are also available on Whatsapp


How can I cancel an order?

To Cancel the order, you need to contact the customer care team

Are there any order cancellation Charges?

There is no cancellation charge unless the order is out for delivery, that time you will have to pay the shipping charges


What to do if I want to return any product?

You can email us at or contact the customer care and we will place a return request


Where Can I find currently running offers/promotions?

The product offers will be shown on the home page or on the product page

I'd like to suggest some products. Whom do I contact?

You can whatsapp us at 9123769780 or email us at